Help and Support
How paid support for Prosper202 works: what plans cover, chat hours, one-off fixes and one-on-one time.
Prosper202 ClickServer costs nothing to download and run, so hands-on help comes through paid support instead of free live support. This page sets out what you get and how to reach the team.
Paid support plans
Subscribe to a plan at my.tracking202.com. A plan gives you:
- Live chat inside Prosper202, Monday to Friday during business hours, Pacific Time. Weekends, holidays and breaks are excluded.
- Help with general questions, troubleshooting, setup and your campaigns.
Plan fees also keep the lights on and fund further work on Prosper202.
Prosper202 Pro also includes support from the team that builds ClickServer, along with the p202 CLI, AI assistant connections and training.
Help beyond a plan
- One-time jobs: for example, setting up your install for you or fixing a particular problem, priced case by case.
- Screen sharing: live, when a problem needs it.
- Consulting by the hour: one-on-one time for specific needs, booked at my.tracking202.com, where the current rate is listed.
Custom arrangements and questions
If your needs go past what the plans cover, or you have a question about them, contact the team through live chat on the site or inside your Prosper202 install. Send a message outside business hours and you'll get an answer once the team is back.
Before you ask
Many common questions already have answers in the FAQ, the Setup Tutorial and the written Step 0 to Step 10 guide.
Full guide on prosper.tracking202.com
The full support policy, with plan details and when to ask for a custom arrangement: Prosper202 support plans and help options
Updated 4 days ago